Who are we?

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.

Check out more about CFI here.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Description:

The Customer Service Officer is responsible to provide a professional support and assistance to all clients by answering their questions, resolving their inquiries and facilitating for them the operational process.

Key Responsibilities:

- Respond promptly and professionally to client’s inquiries via phone, e-mails, live chat, social
media or any other active channel
- Provide accurate and comprehensive information about our products, services and trading
platforms
- Assist clients with account-related tasks, including account setup, funding, withdrawals and
technical issues
- Guide clients through trading processes, explain trading concepts and address trading-related
queries
- Resolve client’s complaints, striving for first-call resolution and maintaining a high level of
satisfaction
- Escalate complex or unresolved issues to higher-level support or management as necessary
- Maintain detailed and accurate records of customer interactions, inquiries and resolutions in the
CRM system
- Continuously update and expand product knowledge to provide comprehensive and up-to-date
support
- Collaborate internally with other team members and departments to resolve client’s issues and
improve processes
- Identify and report any new trends based on client’s inquiries to help improve products and
services
- Adhere to company policies, procedures, and regulatory guidelines at all times

Requirements:

• Bachelor degree in Business Administration
• Limited previous experience in the field is a plus
• Proficiency in CRM or other systems is a plus
• Good written and verbal communication skills

Preferred Qualifications:

• Background in finance, economics, or related fields.
• Familiarity with financial products and trading platforms.
• Experience working with cross-functional teams, including marketing and product teams.

Why join CFI?

· We’re a fast-growing, multinational company

· Competitive salaries and benefits

· Work and learn with industry professions

· Supportive and collaborative environment

· Unlimited opportunities for growth and development