Who are we?

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.

Check out more about CFI here.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Description:

We are seeking a Customer Support Specialist with a strong understanding of cryptocurrencies and trading platforms. You will be the first point of contact for users, helping them navigate our platform, troubleshoot issues, and ensure a seamless customer experience.

Main tasks and responsibilities

• Provide timely and professional support to users via live chat, email, and other communication channels.
• Assist users with account setup, deposits, withdrawals, trading, and security inquiries.
• Troubleshoot platform-related issues and escalate complex cases to the technical team when needed.
• Maintain in-depth knowledge of our exchange products, services, and updates.
• Collect user feedback and share insights with product and development teams to improve the platform.
• Ensure all customer interactions meet company standards for professionalism and quality.

Education and Experience

• 2+ years of experience in customer support, preferably within crypto exchange, fintech, or trading environment.
• Solid understanding of cryptocurrency trading, blockchain basics, and wallets.
• Fluent in both English and Arabic (spoken and written) – required to support users across the MENA region.
• Strong written and verbal communication skills and a customer-first attitude.
• Ability to work flexible hours, including rotational shifts, if required.
  

Nice to Have
• Familiarity with CRM or ticketing tools (e.g., Zendesk, Freshdesk, Intercom).
• Experience handling KYC/AML-related inquiries
• Knowledge of DeFi, NFTs, or emerging blockchain trends.

Why join CFI?

· We’re a fast-growing, multinational company

· Competitive salaries and benefits

· Work and learn with industry professions

· Supportive and collaborative environment

· Unlimited opportunities for growth and development